Office Skype for business is a revolutionary program for people engaged in business activities that require continuous connectivity with colleagues, clients, and customers. But what if you can’t access your Skype for Business account, it might create a lot of issues and may result in significant loss of time and data.
So, let’s get Skype for Business back on track for working by following the below steps:
Check your Sign-in address
- First, you need to check the format of your login address for Skype for Business. It should appear something like AlfredJ@contoso.com. Make sure to enter the credential given by your organization rather than using your own name or Microsoft account credentials.
Please note that your login address may differ from the format you use to login to your account by using your company’s network.
- You might be required to enter your userID and a sign-in address. In the majority of companies, these two are equivalent, so better type the user ID in both fields.
Re-enter your password
In case, you have changed the password lately, you will be required to type your new password in Skype for Business. Let’s see how to do that:
- Go to the Skype for Business sign-in page, and click on “Delete my sign info”
- Click “Yes” on the window that displays on your screen
- Click Sign in
- Beneath the Password tab, enter your new password and click sign in
Let’s see if your password works with MS Office 365 account
Try to login to your Office 365 account by using your sign-in address and password:
- Open your web browser and visit office.com.com/setup
- Move your cursor to the top right corner of the screen and click on Sign in
- Enter the credentials you use to sign in to your Skype for Business account and click sign in
In case you fail to log in to your Office 365 account by using the same password and sign-in address, then your password might be wrong. Reset the password to gain access to your office 365 account.
After you reset the password, you will be able to log in your MS office 365 account. Update your computer’s date and time.